Pret a Manger appoints Tovera

London, 07 December 2018:

Tovera Consulting (Tovera) has been appointed to lead a programme of research and insight development for Pret a Manger (Pret) to inform its engagement with stakeholders.

Tovera will be working closely with Headland who have been appointed to advise on Pret’s corporate communications and public affairs.

Part of the brief for Tovera involves depth research among key stakeholders as it strives to build stronger stakeholder relationships and the best customer experience.

The first Pret opened in London in 1986, growing to 440 shops in six countries by 2018, serving 450,000 customers every day.

At Tovera, the business will be led by Spencer Fox, Managing Partner and Ann Binnie, Principal Consultant. At Headland the account will be led by Ed Young and Dan Smith, and they will be supported by a team that comprises the full Headland offer.

Barnaby Dawe, Chief Customer Officer at Pret, said:

“Allergens have become increasingly prominent as a growing public health issue and Pret has very much been in the spotlight. Headland and Tovera will help drive forward our commitment to be at the forefront of change in the industry and to put customers in the best possible position to make informed food and drink choices.

“Tovera will support us with strategic insight and Headland has the right combination of experience and expertise to help us build trust with all our stakeholders”.

Spencer Fox, Managing Partner of Tovera, said:

“Pret is committed to building trust and understanding with its stakeholders and we are thrilled to have been appointed to develop the insights that will help Pret engage in a meaningful way.”

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